- How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your shopping cart. Once you've finished shopping, proceed to checkout and follow the prompts to enter your shipping and payment information.
- What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple and Google Pay. You can select your preferred payment option during checkout.
- How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can also log in to your account on our website to view the status of your order.
- Do you offer international shipping?
Yes, we offer international shipping to most countries around the world. Shipping costs and delivery times may vary depending on your location. You can calculate shipping costs during checkout.
- How can I contact customer support?
If you have any questions or need assistance, our customer support team is here to help. You can contact us by email at Support@nwco.co.uk or by using the contact form on our website. We strive to respond to all inquiries within 24 hours.
- Do you offer gift wrapping or personalized messages?
Yes, we offer gift wrapping services for an additional fee. Most of our products have the option to add gift wrapping and include a personalized message for the recipient.
- Can I modify or cancel my order after it has been placed?
Once an order has been placed, it is processed immediately to ensure prompt delivery. If you need to modify or cancel your order, please contact us as soon as possible, and we will do our best to accommodate your request.
- Do you offer discounts or promotions?
Yes, we occasionally offer discounts, promotions, and special offers to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and promotions.
- Do you do bespoke work?
Certainly! Please get in touch to discuss your project needs.